- If you cannot attend the reserved appointment, you must make the cancellation by mail or telephone at least 48 hours in advance. In that case, the date and time of the reservation can be modified.
- In case you cannot give advance notice, you can assign your reservation to another group.
- In none of the cases will the payment made be reimbursed.
- It is recommended to arrive 15 minutes in advance, but do not knock on the door until the exact time of the reservation.
- The reservation will be canceled if the team arrives 15 minutes late.
- The whole group must be assembled before knocking on the door.
- The remaining amount will be paid on the day of the Escape Room on the premises by CASH.